Email us

The fastest way to reach us is by email. Please include a short description of the issue, your iOS / watchOS version, and the app version (Settings → About).

Or write to support@vibora.technology directly. We reply within 2 business days.

Frequently Asked Questions

How do I pair the Apple Watch app?

Install Vibora on your iPhone and the Watch companion app will install automatically. Open Vibora on both devices and sign in. The Watch app communicates with iPhone via WatchConnectivity — make sure both devices are nearby and Bluetooth is enabled.

How do I start a match?

Tap the Play button on your iPhone to configure the match: pick your court position, name the players, and choose a scoring rule (Golden Point, One Deuce One Golden, or Star Point). Then tap "Send to Watch" or use the phone scoreboard. On the Watch, choose who serves first and tap Start Match.

What scoring rules are supported?

Vibora supports three official padel scoring rules: Only Golden Point (at deuce, next point wins), One Deuce One Golden (one deuce then golden point), and Star Point. Full tiebreak support with automatic end changes is included.

How does shot detection work?

The Apple Watch uses its accelerometer, gyroscope, and microphone to detect racket-ball contacts during play. After the match, you can see the total shot count, a shot timeline, and per-shot sensor data on your iPhone.

What is Vibora Pro?

Vibora Pro unlocks detailed match analytics, performance insights and trends, shot lab with 3D trajectory, raw data export, cloud sync and backup, and unlimited match history. Available as a monthly or yearly subscription.

How do I restore my subscription?

App Store subscriptions: open the Vibora Pro screen in the app and tap "Restore Purchases" with the same Apple ID. Website subscriptions: sign in with the same Apple ID you used when you activated — Vibora Pro comes back automatically.

I subscribed on the website. How do I activate Vibora Pro in the app?

Install Vibora from the App Store, then tap Activate in app on the confirmation page or in the email we sent after checkout. Sign in with Apple when the app asks — this links the subscription to your account, so it also works on a new iPhone. If the link has expired, open it anyway: we will email you a fresh one.

How do I cancel my subscription?

Bought on the website: in the app go to Settings → Subscription → Manage Subscription, or use the link in any email from us. Bought in the App Store: iPhone Settings → [your name] → Subscriptions → Vibora. You keep Vibora Pro until the end of the period you paid for.

How do I get a refund?

Website purchases: email us within 14 days of your first payment and we refund it in full — see the Refund Policy. App Store purchases are refunded by Apple at reportaproblem.apple.com.

Which watches are supported?

Apple Watch paired with an iPhone. Garmin watches (Forerunner 165/255/265/955/965, fēnix 7/8, epix Gen 2, Venu 2/3, vívoactive 5) paired with an iPhone are in beta through our Connect IQ app — ask to join. Android phones are not supported yet.

What are Americano competitions?

Americano is a popular social padel format where players rotate partners across rounds. Vibora lets you create and join Americano tournaments with live leaderboards, score dynamics charts, and round-by-round match results.

How is my health data handled?

Raw HealthKit samples and microphone audio stay on your device. When you sync a match, we upload a summary that includes its average heart rate, total calories, and per-second HR/calorie series alongside the score and shot count, so you can see the same metrics across your iPhone and Watch. We never use this data for advertising, marketing, behavioral analytics, or sharing with data brokers. You can revoke HealthKit access anytime from iPhone Settings → Privacy & Security → Health → Vibora. See our Privacy Policy for the full list of fields.

How do I contact support or request account deletion?

Email support@vibora.technology or use the contact form on this page. Account deletion requests (including all cloud-synced matches, profile, roster, and avatar) are processed within 30 days.